Feedback Driven-Development Impact of Feedback Systems On The Enhancement of Software Applications

Gunnam, Prateek, School of Engineering and Applied Science, University of Virginia
Earle, Joshua, Engineering and Society, University of Virginia

In a software company setting, the main goal is getting products out the door and keeping them sustainable. The goal with sustainability is to connect the needs of the consumer to the goals of the product. We can start off by setting a definition for the focus of this paper: feedback. As noted by Iterators in 2024, “Customer feedback is the data or information customers provide about their experience with a service or product. It reveals how satisfied they are with a product and allows development teams to understand where there is room for improvement.” In my paper, I analyze different case studies in order to see if feedback can indeed improve software development technologies and the work surrounding them. Feedback can take many forms, and in our increasingly technological era, electronic feedback forms offer the best avenue for collecting valuable insights (Bakerson, 2012). The conversion to digital platforms allows administrators to efficiently gather and analyze data, ultimately contributing to large improvements within the company. In contrast to traditional forms, digital allows easier access to data, faster analysis of data, less physical space, and easier consolidation of information. As Reina M. Abraham and coauthors (2022) said, feedback serves as a compass, guiding the establishment of desired standards of proficiency in tasks. This clarity allows organizations to identify gaps in understanding and areas for refinement.
My research topic specifically questions the impact of data-driven feedback systems on the enhancement of software applications. I argue that feedback is imperative to the growth of software development and should be prioritized by companies. I expand on this through my background where I explain the technical project I worked on over the summer and how it applies to the main points of this paper. I go into the significance of the research topic and explain my thought process behind my methodology and case study setups. I primarily use the SCOT framework to analyze these papers and then come to a conclusion: the papers have all noted, within different settings, that electronic forms of feedback are extremely important to gauge consumer opinion.

BS (Bachelor of Science)
feedback, sts research paper, capital one, customer feedback
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