Summer Internship at Amazon: Developing a New Feature Based on Customer Feedback; Perception of Cloud Computing Security Compared to Non-Cloud Computing Security

Kala, Anshul, School of Engineering and Applied Science, University of Virginia
Francisco, Pedro Augusto, EN-Engineering and Society, University of Virginia
Vrugtman, Rosanne, EN-Comp Science Dept, University of Virginia

With the rise of companies migrating over to cloud services, the security of cloud computing is under scrutiny, especially with the increase of cyber attacks during the pandemic. The research paper deals with how cloud computing is perceived by different stakeholders, and how that impacts the technological aspect of cloud computing. To analyze this relation between cloud computing and different stakeholders, the Social Construction of Technology (SCOT) framework is used, which will hint at how the technology has or is changing due to demands and views from different stakeholders.
It is important to consider the human and social dimensions of this technology as with the rise or introduction of all new technologies, how it is perceived in public dictates the future of the technology. For example, even if a technology is claimed to be useful, if a particular social group is excluded from using it intentionally, it can cause backlash, which can potentially lead to lack of funds and resources for the further development of it. A case study of the Capital One data breach in 2019 will be examined to figure out how different stakeholders reacted to the news and how it impacted the further migration of cloud in banks and companies. Through this case, reports, case rulings, legal rulings, policy documents, and media will be analyzed to come to an conclusion
Through this research, I expect to determine how cloud computing benefits different stakeholders and how they view the technology in different circumstances; for example, banks holding social security numbers and bank account numbers in a cloud storage is of different importance than users using cloud storage to share photos of a trip. This will also hint at how the future of cloud development will be envisioned and in general, will give an idea of how different stakeholders perceive a technology and help shape it.

BS (Bachelor of Science)
cloud computing, securtiy

School of Engineering and Applied Sciences
Bachelor of Science in Computer Science
Technical Advisor: Rosanne Vrugtman
STS Advisor: Pedro Augusto Francisco

Issued Date: